What happened when everybody went home?
The numbers tell the story: Graphs and numbers showing the move to working from home.
At first, it was gradual and quiet. From March 9th, more and more meetings were postponed, canceled or changed to video meetings. But on March 12th came the message of strict measures to prevent the spread of the corona virus: UiO is closing its buildings. But students and staff must continue their work digitally.
All teaching and all work must become digital
On March 12th, the IT staff at UiO had a joint meeting via webcast where they assessed the tools and capacity for video conferencing and digital teaching. Just after the meeting was over, the message came: in order to slow the spread of infection UiO is closing its buildings. All teaching must be digital, and all employees who can, must now work from home.
There are always some people who must work on site to enable remote working. At USIT, new servers had to be set up and the capacity of several services had to be expanded. The use of many IT services, especially those used for video conferencing, digital teaching and remote working, were expected to increase. Thousands of students and staff were expected to continue to study and work from thousands of home offices.
Introducing new tools for digital teaching and video meetings
In addition to increasing capacity for services and tools, USIT decided to bring forward the full launch of a new version of the Lecture Recording application and Zoom, a new solution for video conferencing, video lectures and recordings. Everything had to be ready to withstand the "storm" that was to come when everyone started teaching, studying, and working from home.
So what happened when everyone stayed home?
Here, the numbers tell the story: some activity decreased, while other activities saw their usage increase dramatically. UiO's IT services are still stable as we enter the second all digital week, and no significant technical problems have been reported as a result of the shift to remote working. Hard work and powerful scalable systems from USIT have enabled this. The numbers do not lie: UiO still works, and is heading towards a completely digital working environment.
Number of logins on PCs in offices or PC rooms at UiO:
From a peak of 1705 logins on March 11th to just 94 logins on March 23rd.
Number of logins on the UiO wireless network:
From over 12,000 logins on March 11th, to about 800 on March 23rd. On Monday, March 23rd, there were fewer logins on the UiO wireless network than on a typical weekend.
Number of new users of Zoom, UiO's new video conferencing and digital education service:
More and more people are using this service which is available to all students and staff. The daily number of new users soared from 3 new users on March 9th to almost 2,000 new users on March 16th.
Number of minutes spent on meetings in Zoom:
From about 1,000 minutes on March 9th to 588,000 minutes on March 20th. In total, UiO's staff and students have spent 3,036,000 minutes on Zoom since we started testing it in late February. The figure is high because, for example, an hour-long meeting with 5 participants gives (5x60) 300 meeting minutes. All participants' time is counted.
Using Teams (collaboration, chat and video conferencing solution):
The number of active users went from around 2500 to over 6000 in just a few days
Using Skype for Business (video conferencing):
From 100 to 200 video calls on regular days, to 550 calls as a preliminary peak due to the coronavirus situation.
Number of users at UiO Programkiosk:
UiO Programkiosk can be used to, among other things, access your documents and run programs from home without needing to install them. For this service, the number of users increased from an average of around 500 simultaneous users on a regular day to more than twice that after UiO closed its doors. Over the past week, nearly 2,800 students and staff have used the service at least once.
Number of Remote Desktop Connections to UiO Office computers:
From approximately 200 Remote Desktop connections on a regular day, the number rose to 800 on March 23rd. That is, over 800 users connected to their office computer from home through our secure portal. Thus, they could work from the same work surface at home as they do when in the office.
Contact from Windows portable computers to the UiO network:
With Direct Access, portable Windows computers can contact to in-house UiO services such as ePhorte, home directories, and shared volumes from networks outside UiO. The Direct Access cluster was expanded to ten servers and all operating Windows laptops were configured to connect to the cluster. During the week, 3000 different machines had contacted the service. Relocation to the cluster was over on Friday, March 20th. On Monday, March 23rd, 2500 client computers connected to this service during normal working hours.